Refund policy

RETURNS & REFUNDS POLICY

Last Updated: May 19, 2025

1. INTRODUCTION

Thank you for shopping at Tipping Naturals, Inc. ("Tipping Naturals," "we," "our," or "us"). We take great pride in our handcrafted natural products and want you to be completely satisfied with your purchase. However, due to the natural and perishable nature of our products, we have established the following Returns and Refunds Policy. Please read this policy carefully before making a purchase.

2. GENERAL INFORMATION

2.1 Safety First

All Tipping Naturals products feature tamper-evident safety seals to ensure product integrity and customer safety. Once the safety seal has been broken, we cannot accept the product for return due to health and safety concerns.

2.2 Natural Product Considerations

Our products are handmade in small batches using natural ingredients with no artificial preservatives. As such:

Minor variations in color, scent, and texture between batches are normal and not considered defects
Products may react to temperature changes during shipping (softening in high heat or hardening in cold)
Products have a limited shelf life compared to mass-produced items with synthetic preservatives

3. RETURN ELIGIBILITY

3.1 Eligible Returns

We may accept returns under the following circumstances:

3.1.1 Damaged in Transit

If a product arrives damaged during shipping (with the safety seal intact), we will accept a return provided:

You contact us within 48 hours of receiving your order
You provide your order number, photos of the damaged product and packaging, and a description of the damage
The safety seal remains intact

3.1.2 Incorrect Items

If you receive an incorrect item (with the safety seal intact), we will accept a return provided:

You contact us within 48 hours of receiving your order
You provide your order number, photos of the incorrect item received, and details of what you ordered versus what you received
The safety seal remains intact

3.2 Non-Returnable Items

The following items cannot be returned under any circumstances:

Products with broken or missing safety seals
Products that have been opened, used, or altered in any way
Products not in their original packaging
Products purchased more than 14 days prior
Products marked as final sale or clearance

4. RETURN PROCESS

4.1 Initiating a Return

To initiate an eligible return:

Contact our customer service team at office@tippingnaturals.com or 760-730-2744 within 48 hours of receiving your order
Provide your order number and reason for return
Include clear photos of the product (showing the intact safety seal) and any damage, if applicable
Wait for a return authorization and instructions before sending anything back

4.2 Return Authorization

All returns require a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted.

4.3 Return Shipping

For eligible returns:

You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or product damaged in transit)
We recommend using a trackable shipping method
You assume the risk of loss during return shipment
The product must be properly packaged to prevent damage during return shipping

4.4 Return Inspection

All returns are subject to inspection before a refund or replacement is issued. Returns must meet the following conditions:

Product must be in its original packaging
Safety seal must be intact and undamaged
Product must be in the exact condition it was shipped in
Original receipt or proof of purchase must be included

5. REFUNDS

5.1 Refund Processing

For approved returns, refunds will be issued to the original payment method used for the purchase. Refunds typically process within 5-7 business days after we receive and inspect the returned product. Depending on your payment provider, it may take additional time for the refund to appear in your account.

5.2 Refund Amount

The refund amount will include:

The purchase price of the returned product(s)
The original shipping cost (only if the return is due to our error)

The refund amount will not include:

Return shipping costs (unless the return is due to our error)
Gift packaging or other add-on services
Any promotional discounts applied to the original order

5.3 Refund Methods

Refunds will be processed back to the original payment method:

Credit/debit card purchases will be refunded to the same card
Shop Pay, PayPal, or other payment services will be refunded to the same account
Gift card purchases will be refunded as store credit

5.4 Partial Refunds

We may issue partial refunds at our discretion for:

Returns without original packaging (but with intact safety seal)
Late returns (outside the 48-hour notification window but within 14 days)
Products on sale or discounted items

6. EXCHANGES

Due to the perishable nature of our products, we do not offer direct exchanges. If you wish to exchange an item:

Return the eligible unused item following our return process
Place a new order for the desired item

7. DAMAGED OR DEFECTIVE PRODUCTS

7.1 Damaged During Shipping

If your product arrives damaged during shipping:

Take clear photos of the damaged packaging and product before opening
Contact us at office@tippingnaturals.com within 48 hours of delivery
Include your order number and photos of the damage
We will work with you to resolve the issue through replacement or refund

7.2 Manufacturing Defects

If you believe your product has a manufacturing defect (with the safety seal intact):

Take clear photos showing the defect
Contact us at office@tippingnaturals.com within 48 hours of delivery
Include your order number and photos of the defect
We will evaluate the claim and may offer a replacement or refund at our discretion

8. TEMPERATURE-SENSITIVE PRODUCTS

8.1 Natural Melting and Solidification

Our natural products may soften or melt during shipping in hot weather conditions, and then re-solidify upon reaching a cooler environment. This is a natural occurrence and does not affect the quality, efficacy, or safety of the product.

If your product arrives softened or melted:

Place it in a cool, dry place away from direct sunlight for 24-48 hours
Allow it to naturally re-solidify (do not place in refrigerator or freezer)
Once solidified, the product should retain its full efficacy

Natural melting and re-solidification of products during shipping is not considered a defect and is not eligible for return.

8.2 Temperature-Related Product Issues

If after allowing the product to resolidify for 48 hours, you notice:

The product has separated and will not re-combine
The product has an unusual odor not typical of the natural scent
The product shows signs of contamination

Please contact us at office@tippingnaturals.com with photos and a description of the issue, and we will address it on a case-by-case basis.

9. ORDER CANCELLATIONS

9.1 Pre-Shipment Cancellations

You may request to cancel an order that has not yet shipped by contacting us immediately at office@tippingnaturals.com or 760-730-2744. While we process orders quickly, we will make every effort to accommodate cancellation requests.

9.2 Cancellation Eligibility

Orders that have already been shipped cannot be canceled and are subject to our standard return policy.

10. ALLERGIC REACTIONS AND SKIN SENSITIVITIES

10.1 Patch Testing

Due to the natural ingredients in our products, we strongly recommend that all customers conduct a patch test before full application of any product. We are not responsible for allergic reactions or skin sensitivities resulting from the use of our products.

10.2 Adverse Reactions

If you experience an adverse reaction to one of our products:

Discontinue use immediately
Seek medical attention if necessary
Contact us with details of your reaction

While we do not accept returns on opened products, we take adverse reactions seriously and will work with you on a case-by-case basis.

11. GIFT RETURNS

11.1 Gift Receipt

If you received an item as a gift and have a gift receipt, you may return the unopened item with the intact safety seal within 14 days of the purchase date. Returns with gift receipts will be issued as store credit at the price paid by the gift giver.

11.2 No Gift Receipt

We cannot process returns or exchanges for gifts without a gift receipt or order number.

12. SHOPIFY INTEGRATION

12.1 Return Requests Through Shopify

If your purchase was made through our Shopify store, you may initiate the return process by:

Logging into your account at www.tippingnaturals.com
Navigating to your order history
Selecting the order containing the item you wish to return
Clicking "Request Return" and following the prompts

Alternatively, you can contact us directly at office@tippingnaturals.com with your order details.

12.2 Order Status Updates

Return status updates will be communicated through the email address associated with your order. You can also check the status of your return by logging into your account on our website.

13. CUSTOMER SATISFACTION

13.1 Dispute Resolution

If you are dissatisfied with the resolution of your return or refund request, please contact us at office@tippingnaturals.com, and we will make every reasonable effort to resolve the issue.

13.2 Feedback

We value your feedback about our products and services. Please share your thoughts with us at office@tippingnaturals.com to help us improve.

14. LEGAL RIGHTS

This Returns and Refunds Policy does not affect your statutory rights as a consumer under applicable laws.

15. POLICY CHANGES

We reserve the right to update or modify this Returns and Refunds Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. The date of the most recent revision will appear at the top of the policy.

16. CONTACT INFORMATION

If you have any questions about our Returns and Refunds Policy, please contact us at:

Tipping Naturals, Inc. 2604B El Camino Real #178 Carlsbad, CA 92008 Phone: 760-730-2744 Email: office@tippingnaturals.com

By making a purchase from Tipping Naturals, you acknowledge that you have read, understood, and agree to this Returns and Refunds Policy.